Team Research Experience
Training/Consulting
Uncover the opportunities that aren’t showing up in your data. Don’t get ambushed by what you didn’t think to ask. In just 6 weeks, your team will learn to combine qualitative insights with quantitative data to make quick, confident decisions—and be better informed about your most pressing questions.
What is this?
A 6-week coached program for organizations and teams. We lead participants through a model research study that leads to both actionable insights and new skills, while accommodating ongoing work. It will prepare everyone involved to better collaborate across disciplines and learn continuously.
Who it’s for
Any organization that wants to reduce risk, improve collaboration, and make better decisions faster based on the right information will benefit. Whether or not you are currently working with designers or researchers, we adapt the program to your needs and capabilities.
Does your team:
Need help figuring out where to start with design research
Wish you had better cross-discipline collaboration
Struggle to connect research activities to decision-making
Face pressure to move too fast or focus only on small, tactical topics
Worry about missing opportunities by over-optimizing for the wrong things
Lack clarity, despite having data—or just lack data
Find yourself reacting to changing leadership directives or whatever comes through from sales, customer support, or donor relations
How it works
This is a highly-collaborative program that distills everything we’ve learned over the years and adapts it to your culture and cadence. We work with your team to explain and demonstrate the principles. Then, we provide opportunities to participate and learn while doing. Folks in different roles can participate in different ways that match their capacity and level of interest. The idea is to figure out the best way to incorporate qualitative learning into your org while actually learning how to best work together at the same time.
Your Team Research Experience includes:
A kickoff workshop on design research fundamentals
One-on-ones with individual team members to understand and assess the current practice
A research question worksession to uncover high-priority questions based on risks and opportunities
Participant recruiting, if necessary
A hands-on research study based on key questions
An analysis and synthesis worksession showing how to differentiate patterns from anecdotes
A practical roadmap for incorporating more evidence into your critical decisions
And more! All in just a few short weeks
If you ever think you are not making decisions based on decent evidence and if you are lucky enough to get their attention, then maybe you can hire Mule. You’ll be in the best hands possible.
—Jésus Gorriti, Head of Digital Customer Experience & Design, RBC