Team Decision-Making Camp

In just 6 weeks, we will find and fix the practices holding you back.

$50–100k

Depending on the complexity of your organization, your situation, and how many people will be participating.

You keep having unproductive arguments, you can’t make decisions, or you’re making decisions that turn out badly.

You’re not exactly sure what’s going wrong, but it feels like a communication issue, a process issue, or an information issue, even though you have plenty of data. Or do you?

In just 6 weeks, we’ll run you through a series of worksessions and coached actual work that will fix your sitch. Why 6 weeks? We’ve found that’s the right amount of time.

A couple weeks to diagnose the issues. A couple to run through a piece of work. And the last week or so to talk about where to make changes. We’re not here to waste anyone’s time.

First we go in there and meet your team to understand what’s going wrong. Some group conversations. Some one-on-ones for enhanced honesty.

Then, depending on what you need help with, we’ll select a model assignment, that’s also a substantive piece of research or design. Call it a sprint if you like. We interact with you through a set of structured worksessions that fit in with everything else you’re doing.

Based on this, we’ll make recommendations of what you need to do differently. And you will already have been doing it. So, that’s easy.

What it is

A 6-week coached program for organizations and teams, scalable for the number of participants, and the amount of participation appropriate to their role. We know it works, and we’ll make it work for you. Every team has its own special challenges and needs.

Who it’s for

Any organization that wants to reduce risk, improve collaboration, and make better decisions faster based on the right information will benefit. Whether or not you are currently working with designers or researchers, we adapt the program to your needs and capabilities.

How it works

This is a highly-collaborative program that distills everything we’ve learned over the years and adapts it to your culture and cadence. We work with your team to explain and demonstrate the principles. Then, we provide opportunities to participate and learn while doing. Folks in different roles can participate in different ways that match their capacity and level of interest.

Team Decision-Making Camp includes:

  • A kickoff workshop with everyone, including managers and leaders

  • One-on-ones with individual team members to understand and assess the current practice

  • A research question or design priorities worksession

  • Coached research or design exercises to see how you work together to make decisions

  • A practical roadmap for incorporating more evidence into your critical decisions, and a set of agreed-upon standards and process changes to use going forward

  • And more! All in just a few short weeks

Your team need a tune-up.

Does your team:

  • Need help figuring out where to start with design research, or what to do with the data

  • Make a lot of stuff, but not as much progress

  • Argue about what words like “good” and “done” mean

  • Make a lot of decisions you later regret, or no decisions at all

  • Wish you had better cross-discipline collaboration

  • Struggle to connect research activities to decision-making

  • Face pressure to move too fast or focus only on small, tactical topics

  • Worry about missing opportunities by over-optimizing for the wrong things

  • Lack clarity, despite having data—or just lack data

  • Find yourself reacting to changing leadership directives or whatever comes through from sales, customer support, or donor relations

If you’re not making decisions based on decent evidence, you can hire Mule. You’ll be in the best hands possible.

—Jésus Gorriti, former Head of Digital Customer Experience & Design, RBC

We know orgs.

We’ve worked with:

  • The United Nations

  • The National Audubon Society

  • Open Society Foundations

  • PBS

  • Stanford

  • Code for America

  • Cornell

  • Columbia

  • Wharton

  • The San Francisco Conservatory of Music

  • The San Francisco Opera

  • The Wikimedia Foundation

  • ProPublica

  • Rare Conservation

  • The Seattle Times

  • The Utah State Office of Tourism